Answer:

Except for Sneak Previews, programmes are uploaded at best effort within 3 working days after telecast.  

Answer:

You may most likely be employing a spam filter.

Please disable the spam filter or look for the activation email in the junk mail folder.

Answer:
Your  user login session has reached the timeout limit. Please login again. Answer:
See if Active X controls appear on the yellow bar on top of the Web page. You can click on the yellow bar to toggle the Active X controls.



Answer:
In most cases, these problems occur when the user’s DRM has not been upgraded. Please visit this URL: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp and click on the “Upgrade” button when it appears fully.

If problems still persist, disable any security software like Norton Antivirus. Also close other non-MOBTV browser windows and disable firewall for MOBTV sessions only. You should always reactivate firewall afterwards.

MOBTV recommends using Windows Media Player 11. Answer:

Download speeds of 512Kbps and below are not recommended for use with MOBTV as this will not enable proper streaming. In some circumstances, you may still, however, be able to experience streaming without much interruption if this is done during off peak hours.

Even if your connection is meets the recommended minimum, you might still face some download or streaming problems due to network congestion. We suggest you contact your ISP helpdesk and provide the necessary feedback to them. 

Answer:

You may have installed Windows XP with invalid serial key. Version 9 still works as at this time and can also be upgraded for DRM.

Answer:
For other matters, please feel free to email us at help@mobtv.sg.
Please provide:
- Your user ID
- Your email address
- Details of your ISP and broadband connection speed
- Date and time of the occurrence
- The name and episode of the video you were trying to stream or download
- A screenshot of the problem